We appreciate your interest in our products. Please review the following shipping information before placing an order:
Shipping Destinations:
- We currently ship only to the United States. Unfortunately, international shipping is not available at this time.
- Orders totaling $75.00 or more qualify for free shipping to the contiguous United States.
- Hawaii, Puerto Rico, Alaska, P.O. Boxes, and APO destinations are excluded from free or flat-rate shipping.
- The exact shipping cost will be calculated at checkout, considering the total order weight.
- We primarily use USPS (First Class/Priority) or UPS (3 Day Select) for our free premium shipping.
- The shipping method will be determined at the time of order processing based on factors such as weight and location.
- Due to security measures, some packages may require a signature upon delivery.
- If a signature is not obtained on the initial delivery attempt, arrangements may be needed to retrieve the package or reschedule delivery.
- Average processing times vary, especially during peak seasons, ranging from 1-3 business days.
- Transit times typically range from 2-5 business days, depending on the destination.
- Unforeseen delays due to weather or other factors may impact shipping times.
- All orders are shipped from our warehouse in Murrieta, CA.
- Sealed products are shipped factory sealed, in their original wrapping (when applicable), and double boxed.
- We are not responsible for any imperfections in the factory wrapping, rips, or damage.
- Missing or damaged components inside the factory-sealed item are not our responsibility.
- Sealed products are sold with the expectation that customers will open them as intended by manufacturers.
- Delays may occur due to issues with manufacturers or suppliers getting products to us promptly.
- For international orders using mail forwarding companies, we cannot be held responsible for package contents.
- Lack of traceability makes it impossible for us to confirm mishandling after the package is marked as delivered.
For any further inquiries or assistance, please contact our customer support team at tcgwatercollection@gmail.com. We appreciate your understanding and cooperation.
Thank you for choosing TCGWater Collection. Happy shopping!
Last Updated: [02/02/24]